Welcome to Newyddion! Here's what you can read in this month's edition
From June, you may notice that some emails, text messages and other communications from us to you come from different addresses and brands from across the Cadarn Group. You may receive messages from or referring to Cadarn, Newydd or Cadwyn – all are part of the Cadarn Housing Group.
This is normal as some of our services and systems are shared. All three names are legitimate and we work together as organisations to offer the best service to you.
Newydd will remain your landlord and this will not change.
If in doubt about whether a contact is legitimate, please feel free to check by contacting 0303 040 1998 or enquiries@newydd.co.uk.
Cadarn is pleased to introduce our new integrated Rents Team, bringing together colleagues from across our housing services to provide a more consistent and supportive experience for tenants.
The new structure has been designed to strengthen early support, improve communication, and help us work more proactively with anyone experiencing difficulties with rent payments or financial pressures.
Discover more about what this means for you in practice here.
You may have seen stories in the news about the Renters’ Rights Act. This act primarily affects tenancies in England but we want to let you know about one specific change that affects you as a Contract Holder with Newydd.
From 1st of June 2026, it will be against the law for:
landlords to refuse someone a home, or discriminate against them just because they have children or because they receive benefits, such as Universal Credit or Housing Benefit.
We’ll write to all households outlining the new clauses to your contract but you can find out more about the changes by clicking the link below.
Click here to find out more.
Here’s another chance to win a £25 shopping voucher by answering our Question of the Month! Simply:
1) Click the link below
2) Answer this month’s question
3) Enter your contact details
4) And that’s it! You’re in the draw for the £25 voucher!
This month we want to know “What can we do to make it easier for you to let us into your home for safety checks, like gas or electric checks?”
And read on below to find the results of last month’s question and the lucky winners of the £25 vouchers.
Click here to answer May’s Question of the Month.
Thank you to everyone who took the time to respond to April’s Question of the Month when we asked, “Do you feel you are given opportunities to have your say in decisions we make?”.
The results are:
61% Yes
13% No
17% Sometimes
9% Unsure
And the winners of the £25 shopping vouchers for answering the questions are Stuart from Cowbridge and Adele from Cardiff. Congratulations!
Your feedback shows that many tenants feel able to have their say, whilst also showing we need to make involvement clearer and easier for everyone.
Ways to get involved – to suit you
We offer a range of ways to get involved, depending on how much time or commitment you’d like to give. Click the Tenant Involvement Structure button below to see the different options available.
There’s no one‑size‑fits‑all approach. Whether you can spare a few minutes or want to play a bigger role, there are opportunities to suit you.
Please get in touch with us if you’d like to get involved.
Click here to see the Tenant Involvement Structure.
We’re currently recruiting for several exciting roles across the Cadarn Group. Do one of these sound like the job for you or someone you know? Click the link below for more information.
Maintenance Planner
Salary Details: £27,551-£29,001
Closing Date: 19 May 2026
Estates Officer
£26,177-£27,554
25 May 2026
Maintenance Supervisor
£43,263-£45,540
31 May 2026
View our current vacancies on our website here.
Our Customer Experience Team will be unavailable on Wednesday July 15th . But don’t worry! We’re still here for you if an emergency hits.
On this day, if an urgent issue comes up which can’t wait, our regular phone lines will redirect to our out-of-hours contractor Delta, or you can reach them by completing the form in the link below.
Otherwise, if a non-emergency please leave us an email on enquiries@newydd.co.uk and we will get back to you as soon as possible.
Contact Delta by email during out-of-hours here.
