Types of repairs

Emergency repairs

Newydd’s office is open Monday-Friday 8.30am-4.30pm. Outside of these hours, we will respond to emergency repairs only. Please see below for a list of typical emergency repairs.

An emergency is defined as something which could not have been foreseen and which could cause danger to health, tenants’ safety, or serious damage and destruction to property. Our emergency call out maintenance team will usually make safe to enable full and proper repairs to be undertaken during normal working hours. The types of work they attend include:

  • Severe roof leaks
  • Burst pipes
  • Blocked drains
  • Blockage of your only toilet
  • Loss of electrical power or light
  • Loss of gas
  • Loss of heating in cold weather where there is no other form of heating available
  • Loss of immersion heater if this is the only source for hot water

We recognise that pensioners and vulnerable tenants will need special consideration in certain circumstances. If a contractor is called out to carry out a repair as an emergency when an emergency repair is not justified, then you are liable to be charged for all costs concerned. 

To report an emergency repair, please call 0303 040 1998 24 hours a day. All emergency repairs need to be reported by phone to make sure they are actioned straight away. 

Routine repairs

These are less urgent repairs that can wait a short time before being dealt with and include minor problems with toilets, baths, sinks, doors or windows sticking, plaster repairs, brickwork, and other non urgent internal and external repairs.   

Planned maintenance

Where maintenance can be planned in advance we can arrange for it to be done on a group of homes at the same time, so as to keep costs down. This will include work to your home to ensure that it remains in good order, and provides safe accommodation for you and your family. Examples include external painting, repairs to doors and windows in preparation for painting, boiler replacement, annual servicing of gas appliances and central heating, and inspection and testing of appliances that we supply.

You will be contacted in advance by the contractor or ourselves to carry out any surveys which may be required prior to the work commencing.