Cadarn is pleased to introduce our new integrated Rents Team, bringing together colleagues from across our housing services to provide a more consistent and supportive experience for tenants.
The new structure has been designed to strengthen early support, improve communication, and help us work more proactively with anyone experiencing difficulties with rent payments or financial pressures.
What this means for you
Our Housing Officers will continue to work closely with residents at the earliest stage if rent accounts fall behind, offering advice, support, and referrals to specialist services where needed.
Where accounts require more specialist support or legal action becomes a possibility, our dedicated Rents Team will now provide additional help and guidance. This joined-up approach will help ensure that residents receive the right support at the right time, while also helping us sustain successful Occupation Contracts (old tenancy agreements) and prevent homelessness wherever possible.
Our approach at Cadarn
We understand that financial circumstances can change quickly. Our approach is focused on:
We encourage anyone who may be worried about paying their rent to contact us as early as possible. The sooner we can work together, the more options and support may be available.
Need support?
If you're struggling financially or worried about your rent account, please speak to your Housing Officer or contact our Customer Experience Team om 0303 040 1998 or enquiries@newydd.co.uk.
