Tenant Involvement

Tenant Scrutiny Group

Our multi award winning* Scrutiny Group is made up of volunteer tenants who investigate Newydd and have fun in doing so. This year, the group celebrates a decade of tenant scrutiny, an amazing achievement!

Since the Covid-19 pandemic, there has been a huge digital shift and now more than ever, activities and events are being run online. So, to stay current and relevant, this innovative group are changing the way they undertake scrutiny. From now on they will be hosting their own ‘drop-in’ virtual tenant conferences on Facebook. This will enable them to consult with a wider tenant audience and make much quicker recommendations for improvements to several service areas based on the feedback they receive from you.

The group previously looked in depth at one service area at a time and completed reviews of the following service areas: 

·       customer services

·       human resources

·       out of hours repairs

·       the lettings standard

·       independent living

·       rent arrears and collection

·       service charge consultation

·       anti-social behaviour

·       how Newydd deals with pets

·       community regeneration

·       new working arrangements at the Newtown office.

If you would like a copy of any of these reports or summary leaflets, please contact Tracy James on 02920 005477 / 07899 665818 or use the contact form below. 

*In 2015, the group won the prestigious CSI ‘Most Inspiring Scrutiny Group in Wales’ award and received TPAS Cymru’s ‘Tenant Scrutiny Award’ in 2015 and 2016. Their commitment was described as ‘exceptional’ and their presence in the field termed ‘inspirational’ by TPAS Cymru. The group also helped establish the Wales Scrutiny Network.

TPAS Cymru Tenant Pulse

You can also get involved by participating in Tenant Pulse. Tenant Pulse is the voice of tenants in Wales. It has been created by TPAS Cymru and is supported by Welsh Government. Their main aim is to find out what matters most to tenants in Wales.

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