Tenant scrutiny group

Our multi award winning Scrutiny Group is made up of volunteer tenants who investigate Newydd and have fun in doing so. Next year, they will be celebrating a decade of tenant scrutiny, an amazing achievement. 

The group meet at least once a month, talk to Newydd staff and other tenants about an area of service, and even go on best practice visits to other housing associations. They write reports detailing their findings which are presented to the Newydd or Cadarn board to recommend changes to be made.They have looked at a number of areas to date: 

• customer services
• human resources
• out of hours repairs
• the lettings standard
• independent living
• rent arrears and collection
• service charge consultation 
• anti-social behaviour
• how Newydd deals with pets
• community regeneration

In 2015, the group won the prestigious CSI ‘Most Inspiring Scrutiny Group in Wales’ award and received TPAS Cymru’s ‘Tenant Scrutiny Award’ in 2015 and 2016. Their commitment was described as ‘exceptional’ and their presence in the field termed ‘inspirational’ by TPAS Cymru. The group also helped found the Wales Scrutiny Network. This is a forum that enables other scrutiny groups to connect and share practices, receive presentations and training to enhance their skills.

If you would like a copy of any of the group’s reports or summary leaflets, please contact Tracy James on 02920 005477 or use the contact form below. 

Request more information