WHAT YOU CAN DO
It is important that your hot water system is kept hot, your cold water is kept cold and the water in general is kept circulated by regular use. If you go on holiday and leave your property vacant for a few days or more, ensure on your return that your taps and showers (not forgetting any outside taps) are flushed by running them for at least 2 minutes.
It is equally as important that you tell us if your boiler is not working properly, particularly if you notice any debris or discolouration in the water coming from your taps. You can report this by messaging us on My Newydd, calling 0303 040 1998 or texting 07422 128780. We ask that you do not interfere with the settings on your boiler or hot water system. Following your annual heating service, the hot water will be set so that the water is heated up to 60°C. This is the temperature to which legionella bacteria cannot grow.
If you have a shower it is important that the shower head is cleaned every 3 months. For those who do not pay for this service via their service charge, the traditional method is:
1. Unscrew your shower head and hose and place in a plastic bag
2. Pour in a solution of one-part white vinegar to one-part water and leave for 3 hours (you can also use any general de-scaler)
3. Rinse the shower head and hose thoroughly.
This will remove any scale and other sediment which otherwise provides the environment for legionella to breed.
If you have any further concerns please contact us:
0303 040 1998