Towards our vision

By 2027 we will have:


  • increased the number of social rented houses by 600
  • considered the delivery of an effective non-social housing grant programme
  • a funding strategy that will support the development aspirations
  • ensured we have enough staff with the correct skills, knowledge & competency 
  • to deliver our Corporate Plan aspirations


  • maintained at least 20% headroom against the tightest interest cover covenant
  • maintained at least 5% headroom against the tightest gearing covenant
  • budgeted for 30% operating surplus at annual budget setting
  • published a report to demonstrate our environmental, social and governance impacts
  • ensured all new build homes will be carbon neutral and 30% of Newydd's existing homes will be carbon neutral
  • over 95% of tenancies lasting more than 3 years to minimise tenancy failure
  • over 90% satisfaction with their neighbourhood as a place to live


  • no properties with any outstanding compliance issue
  • 99% of emergency jobs completed on time
  • 98% of repairs completed right first time
  • had no reportable incidents
  • completed all annual Health & Safety refresher training
  • had no data breaches
  • had no loss of tenant or staff data due to cyber-attacks
  • had no incidents leading to corporate manslaughter charges
  • had no breaches of financial regulations or standing order


  • ensured that there is over 90% satisfaction from tenants using support services and independent living services
  • ensured that there is over 90% satisfaction from front line staff for the support services from Finance, Marketing, Information Technology & Human Resources
  • ensured that Newydd Group obtains a gold award for Investors In People
  • ensured that Newydd Group obtains a 3* Best Companies result
  • carry out a strategic review of the provision of tenancy support
  • fully implemented a Restorative Approaches culture across the organisation

Excellent Services

  • achieved overall satisfaction of over 90% satisfaction with 60% in the “Very Satisfied”
  • maintained high satisfaction with relationships with Newydd’s three key Local Authority partners
  • achieved “Green” regulatory status in both Governance & Financial Viability
  • carried out a strategic review to improve our approaches to tenant engagement
  • achieved over 80% satisfaction with “How satisfied are you that Newydd listens to your views and acts upon them? “
  • obtained the Tai Pawb QED award for equality and diversity
  • become more representative at Board and staff level