Vision and values
Our vision
Our vision is simply to provide affordable and safe homes and support sustainable communities with excellent services to tenants and customers. This is our goal and everything we do is intended to bring us closer to achieving it.
Growth
- To grow the organisation by at least 20% in terms of stock size by 2027
- To support our colleagues to develop their skills, knowledge and competency
- Ensuring we have a strong funding base to support development aspirations
Sustainability
- To remain a financially viable organisation
- To make substantial progress towards decarbonising our properties by 2050
- To ensure our tenancies are sustainable
- To ensure our communities are resilient
- To ensure our rents remain affordable
Safety
- To ensure all our tenants feel safe in their homes
- To ensure all of our and our tenant's data is secure
- To ensure our colleagues feel safe carrying out their roles
Support
- To support tenants to live in their homes
- To support colleagues to deliver excellent services
- Providing financial information and support to tenants
- To implement a restorative approaches culture across the organisation
Excellent Services
- To meet and surpass the expectations of our customers
- To listen, engage and be more representative of our tenants
- To provide services that support Local Authorities, Welsh Government and stakeholders to meet their aims
Our values
We are a values based and values driven organisation. Our values define our culture and shape not only what we do but also how we do things. Everything we do is scrutinised to ensure that it is consistent with our values.
Honest
- We are honest, open and fair in our dealings with people and partner organisations
- We respect confidentiality and the need to protect sensitive data
- We want people to be aware of and understand the decisions we make and are accountable for our actions
- We achieve this through informing our stakeholders consistently, regularly and fully
Enabling
- Our services empower our tenants to be able to sustain their tenancies, communities and to develop and grow
- We aim to enable our staff to deliver the best service they can and to grow and develop their own careers
- We aim to enable our stakeholders to deliver their ambitions
Innovative
- We aim to achieve excellence in all we do
- We adapt and respond quickly and take every opportunity to learn from experience
- We trust our staff and encourage new ideas, enabling staff to try to improve services
Compassionate
- We recognise when people are suffering and take action to help
- We want to help each other, tenants and communities
- We listen to what everyone has to say
- We are kind
People-focussed
- We recognise and praise good performance
- We engage with, listen to and learn from staff, tenants and stakeholders
- We embrace diversity and inclusion
