You told us that repairs and maintenance are one of the most important services we provide — and that you want them to be quicker, more reliable, and done right first time. We’ve listened and are making improvements across Cadarn Group.
You said: Repairs can feel slow and disjointed
We did: Introduce one unified repairs service across the Group which helps us efficiently schedule repairs work and respond quicker when you report an issue.
You said: There aren’t always enough staff
We did: Increase our in‑house trades team and employ more skilled tradespeople to reduce response times and improve consistency.
You said: You want consistent service and accountability
We did: Bring repairs staff back in‑house. Most repairs staff will now work as one Cadarn Group team, focused on the same standards and customer service. We will use sub-contractors when there are specialist works required or when we experience unexpected increases in repairs that mean our inhouse teams require support.
You said: Repairs should be fixed properly the first time
We did: Invest in in-house training and skills to better diagnose the repair when it’s reported to us with less reliance on subcontractors.
You said: You want clear standards and better communication
We did: Start reviewing service standards with tenant input to help shape how repairs are delivered.
You said: You want to know who’s coming to your home
We did: A single repairs system, consistent uniforms, improved vehicles, and equipment. Our teams carry appropriate identification badges and will be clearly identifiable and better equipped to do the job well. If you are ever in doubt, please ring us on Newydd 0303 040 1998/Cadwyn 02920 498898 and we can confirm that the person at your home is genuinely from us.
What happens next?
Many improvements are already underway, with most expected to be in place by June 2026 and further changes continuing throughout the year. We’ll continue to share updates as things progress.
More improvements are on the way and we’ll continue to share your feedback — it plays an important role in shaping what we do. If you would like to get involved in helping shape the services you receive, please contact our Tenant and Community Engagement Officer Laeti on laetitia.davies@Cadarn.co.uk.
