Welcome to Newyddion! Here's what you can read in this month's edition
The Welsh Government Regulator has informed Cadarn Housing Group (Newydd’s parent organisation) that its regulatory judgement, which assesses how we manage and deliver services to tenants, is under review.
The Regulator has confirmed that there are no concerns about Cadarn’s services or tenant safety. All our services, including repairs and tenant support, will continue to you as normal. This will not affect your tenancy or your rent.
We’ll update tenants at key points and, if anything changes, we’ll explain all developments clearly and in advance.
If you have anything you’d like to discuss regarding this, please contact us via enquiries@cadarn.co.uk or 0303 040 1998.
If you need a repair at your home, our skilled team is here to help.
We’ve updated our repairs process to make it simpler than ever to find out the types of repairs we’ll undertake and the timescale they’ll take to fix.
Please remember to report any issues at the earliest opportunity.
Click here to find out more about our repairs process.
It’s another chance to win a £25 shopping voucher by answering our quick Question Of The Month. It’s easy!
This month we want to know:
And read on below to find out the results of last month’s QOTM and the lucky winners of the £25 vouchers. Click here to answer June’s Question Of The Month.
Last month, we asked, “What can we do to make it easier for you to let us into your home for safety checks, like gas or electric checks?”.
You gave us plenty of feedback and the top 3 answers were:
- Knowing exactly when the contractor will arrive (18%)
- Ability to pick my own appointment time (13%)
- Reminder message before the visit (12%)
We’ll take all this into consideration and let you know how we’ll put this into practice.
And the winners are… A big congratulations to Pamela from Cardiff and Brooke from Llandrindod Wells on winning the £25 vouchers. Remember to enter this month’s draw by answering the Question of the Month.
We’re currently recruiting for several exciting roles across the Cadarn Group. Do one of these sound like the job for you or someone you know? Click the job titles below for more information.
Salary Details: £34,249-£36,051
Closing Date: 15 June 2026
£31,069-£32,704 5 July 2026
5 July 2026
With warmer weather here, it’s important to be aware of the increased risk of house fires and to protect your belongings if the worst happens. Find out more about easy steps you can take to reduce the risk of fire in your home.
Click here to find out more about home fire safety.]
Over the past few weeks, we’ve responded to several reports of fires at our properties. As your landlord we cover building insurance for your home but it’s your responsibility for insuring your contents. We’ve partnered with Thistle Tenant Risks to offer insurance specifically designed for social housing residents.
Click here to find out more about contents insurance.
From this month, you may notice that some emails, text messages and other communications from us to you come from different addresses and brands from across the Cadarn Group. You may receive messages from or referring to Cadarn, Cadwyn or Newydd – all are part of the Cadarn Housing Group.
This is normal as some of our services and systems are shared. All three names are legitimate and we work together as organisations to offer the best service to you.
Newydd will remain your landlord and this will not change.
If in doubt about whether a contact is legitimate, please feel free to check by contacting 0303 040 1998 or enquiries@cadarn.co.uk.
Our Customer Experience Team will be unavailable on Wednesday July 15th. But don’t worry! We’re still here for you if an emergency hits.
On this day, if an urgent issue comes up which can’t wait, our regular phone lines will redirect to our out-of-hours contractor Delta, or you can reach them by completing the form in the link below.
Otherwise, if a non-emergency please leave us an email on enquiries@cadarn.co.uk and we'll get back to you as soon as possible.
Contact Delta by email during out-of-hours here.
