Welcome to Newyddion! Here's what you can read in this month's edition
To help keep you and your family safe, we are installing new LD2 fire alarm systems in our homes. An LD2 system includes smoke alarms in hallways and landings, and a heat alarm in the kitchen.
We’ll let you know in advance when it’s time to install the new alarm at your home. The installation usually takes around 1 to 1½ hours and is normally completed in a single visit. There may be some short periods of drilling and your electricity may need to be switched off briefly while the alarms are connected and tested.
We understand this work may cause some temporary disruption, but it’s an important part of helping to keep your home safe. We’ll work with you to minimise any disruption.
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Smoke alarms are vital in keeping your family and home safe by providing an early warning if there’s a fire in your home.
Please ensure your smoke alarms remain in place at all times and are not covered, painted over, disconnected or tampered with. Removing or damaging a smoke alarm could put lives at risk and may be a breach of your tenancy agreement.
To help keep your smoke alarm working properly, gently clean it every three to six months using a vacuum cleaner or soft brush. You should also test it once a month by pressing the test button until the alarm sounds.
If your smoke alarm is beeping, appears damaged or does not work when tested, please let us know so we can arrange a repair or replacement if needed.
To help keep you and your family safe, we carry out electrical safety checks in all our homes at least every five years.
These checks help identify electrical faults, reduce the risk of electric shocks and fires, and ensure your home's electrical system meets current safety standards.
A qualified electrician will inspect items such as your fuse box, sockets, switches, wiring, light fittings and smoke alarms. The visit usually takes between one and three hours, depending on the size of your home, and access will be needed to all rooms.
Your electricity will need to be switched off for short periods while testing is carried out safely. We'll be sharing more information soon.
94% of our community happily recycle responsibly and keep our community clean for everyone to enjoy.
Sadly, fly tipping and incorrectly disposing waste at our bin stores is becoming more common.
Please don’t be part of the 6% who irresponsibly dispose of their waste and make a mess in our community.
Fly tipping is illegal and we will report to police when identified. This can lead to heavy fines and a criminal charge.
Click the links below to find out more about the recycling and waste arrangements in your area.
Vale of Glamorgan Recycling & Waste Recycling and Waste
Neath Port Talbot Recycling & Waste Bins and recycling - NPT Council
Rhondda Cynon Taf Recycling & Waste Recycling and Waste | Rhondda Cynon Taf County Borough Council
Powys Recycling & Waste Households - Powys County Council
Here’s another chance to win a £25 voucher by answering July’s Question of the Month. This month, we want to know:
Simply click the link below, answer this month’s questions, and enter your contact details to be in the £25 voucher draw.
Click here to answer this month's question.
Thanks to everyone who answered last month’s question; “Regarding repairs & planned work, which information would you like us to share with you?”
We received 91 responses and the top 3 answers were:
Over the past few months, we’ve been improving our systems and bringing everything into one place which will help us track our performance more accurately. We’re also working with an independent consultancy to ensure we’re measuring the things that matter most to you and meeting recognised standards across the sector. This will help us identify where we can improve and make sure we provide a reliable, high-quality repairs service. In the next few months, we’ll start sharing the information you told us you want to see.
And the winners are… a big congratulations to Mark from Barry and Cleo from Cardiff on winning last month’s £25 voucher draw. Remember to answer this month’s question above for your chance to win this month.
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In May, we asked “What can we do to make it easier for you to let us into your home for safety checks, like gas or electric checks?”
You told us that knowing when we’ll arrive and receiving reminders are really important. For appointments with our in‑house teams, we already offer a choice of time slots (morning, afternoon, all day or school run), along with reminder messages and updates when your operative is on the way.
Where possible, we can also offer more flexible appointments, including evenings or weekends in certain situations. We know communication can still be improved. We’re reviewing how we give notice of appointments, how we update you if anything changes, and how easy it is to rearrange visits. As we bring more services in‑house, we’ll be able to offer more consistent communication, clearer information about who is attending, and a more reliable overall service.
Going away this Summer? If so, enjoy! But remember to run your taps for a few minutes when coming home to reduce the risk of harmful legionella bacteria. Legionella can build up in unused pipes and cause serious pneumonia.
Click the link below to find out more about legionella and how to keep your water hygiene clean.
Click here to find out more.
We’re currently experiencing an intermittent issue with our phone system, which means that some calls are not reaching our Customer Experience team as they should. Our phone provider is working to resolve the problem as quickly as possible, and we have put a temporary solution in place to minimise any disruption.
We apologise for any inconvenience and thank you for your patience while the issue is being fixed.
We're also currently receiving a high number of enquiries, so it may take a little longer than usual to hear back from us.
If you need to report an emergency, please continue to call us as normal. Due to increased call volumes, you may experience a wait, so please stay on the line and we'll answer your call as soon as possible.
Thank you for your patience and understanding.
We’re currently hiring for several exciting roles across the Cadarn Group. Do one of these sound like the job for you or someone you know? Click the job titles or the link below for more information.
Closing Date: 1 July
Salary: £34,580-£36,400
5 July
£27,976
£31,069-£32,704
5 July
Our Customer Experience Team will be unavailable on Wednesday July 15th . But don’t worry! We’re still here for you if an emergency hits. On this day, if an urgent issue comes up which can’t wait, our regular phone lines will redirect to our out-of-hours contractor Delta, or you can reach them by completing the form in the link below.
Otherwise, in a non-emergency please leave us an email on enquiries@cadarn.co.uk and we will get back to you as soon as possible.
Contact Delta Out-Of-Hours here.
