Welcome to Newyddion! Here's what you can read in this month's edition:
Temporary Changes to our telephone service
We’ll be making a temporary change to our telephone availability on Thursday 6 August and Friday 7 August to help us improve our service.
On these dates, we’ll only be available by phone for emergency enquiries only. For routine enquiries, please continue to contact us through our usual channels, and we’ll respond as soon as possible.
Recently, we’ve experienced a backlog of customer enquiries, which has affected our response times and service to you. We understand any frustration and sincerely apologise.
To address this, we’re dedicating time to reducing the backlog and improving our processes. While this means a temporary reduction in our availability for routine enquiries, it’ll help us deliver faster response times and a better service in the future.
Thanks for understanding.
August's Question of the Month - answer for the chance to win £25 voucher
It’s another chance to win a £25 voucher by taking part in August’s Question of the Month.
This time, we want to know your views on how we should provide our housing and rent services.
As we’re asking for slightly more of your opinion this month, we’re upping the vouchers available to win from two £25 vouchers to four!
Simply click the link below, complete the short survey and enter your details to be in the raffle draw.
Click here to answer this month’s QOTM.
And the results are in...: July's QOTM
Last month, we asked, “What is one thing we could do better when handling complaints?”.
The clear message from tenants was that better communication (34% of responses) and regular updates (22%) would make the biggest difference.
We’re using this feedback to improve and making sure tenants receive clearer and timely updates from start to finish. We’re also launching tenant focus groups to help shape and improve our complaints procedure. If you’d like to get involved and help improve our complaints service, please email complaints@cadarn.co.uk and join the conversation.
We also asked… “If you could only eat one ice cream flavour for the rest of Summer, what would it be?”. And tenants clearly have a love of mint as the results were…
Mint chocolate – 44%
Vanilla – 31%
Strawberry – 18%
Chocolate – 7%
And the winners are… A big congratulations to Denise from Barry and Karren from Cardiff on winning last month’s £25 vouchers for taking part in the survey. Remember to enter this month for another chance to win by clicking the link in the story above.
We're Recruiting
We’re currently recruiting for several exciting roles across the Cadarn Group. Do one of these sound like the job for you or someone you know? Click the job titles below for more information.
Assets & Decarbonisation Administrator (part time)
£26,793-£28,203 (pro rata)
9 August
Assets & Decarbonisation Administrator (full time)
£26,793-£28,203 (pro rata)
9 August
Finance Business Partner (full time)
£43,928 - £46,240
10 August
Tenant Liaison Officer x2 (full time)
£30,112-£31,696 16 August
