Posted 22.12.2023

Newyddion: Your December tenant newsletter

Hi, it’s Newydd here! As we wrap up the final issue of our tenant newsletter for 2023, we would like to thank you all for reading and engaging with this newsletter throughout the year. We appreciate every single comment that we’ve received from the Reading and Policy Panel, which has helped us improve the way that we write and design these newsletters.

If you have any thoughts on how we can make this newsletter even better, or if there's something specific you'd like to see in 2024, please let us know by emailing

Everyone here at Newydd wants to wish you and your loved ones a Merry Christmas, and we hope that you’ll have a Happy New Year!

Our Christmas opening hours

Our offices will be closed from 3:00pm Friday the 22nd of December 2023 and will reopen at 8:30am Tuesday 2nd of January 2024.

To report an emergency repair during this time please call 0303 040 1998 and follow the options. You will be reporting your emergency repair directly to our out of hours service, they can take your call 24 hours a day.

If you need to report a non-emergency or pay your rent during this time, MyNewydd, your tenant account, will be available 24 hours a day. Please do not use MyNewydd or social media to report emergencies as you will not get a response, you must call 0303 040 1998.

Christmas hamper campaign 2023

That’s a wrap on our Christmas Hamper Campaign 2023!  Here are some of our staff members packing up some of the Christmas hampers to individuals and families who were referred to us by our Financial Inclusion Team. This week, we've delivered more than 50 food hampers to families across all of our estates.

Welsh Water: Financial support

If you are worried about the cost of Christmas, Welsh Water can provide you with financial support options available that could help you save on your water bill. You can call them to talk through your options on: 0800 052 0145.

You can also visit their website here for more information.

Fire safety: Keeping you safe

This Christmas, we may be using our electricals more often and decorating with lights and candles. Please be careful as a fire can have a devastating effect. Unfortunately, one of our tenants recently experienced a fire in their home, resulting in significant damage as seen in these photos. The damage left behind by this incident is a clear reminder of how important it is to prioritise fire safety in our everyday lives.

To keep you safe in the event of a fire, it is important to know the basic steps:

  • Test your smoke alarm weekly
  • Plan how you would get out if there was a fire in your home. Get to know your building’s evacuation plan
  • Remember to close all doors, switch off and unplug your appliances such as TV's every night. Keep your phone and any mobility aids close by if you need them
  • Make sure candles are not on or near anything that could catch fire and make sure heaters aren’t covered
  • Use a maximum of one plug in each socket and never use them if wet
  • Make sure you put out and dispose of cigarettes properly and keep matches and lighters away from children. Never smoke in bed

For more information about fire safety, please click here.

You can also find further information by the South Wales Fire and Rescue Service here.

We do not provide contents insurance as part of your contract agreement. Therefore, we highly recommend that you consider a home contents insurance policy to protect your belongings from damage, loss, or theft. Regardless of how careful you are, unforeseen events can occur, and home contents insurance offers peace of mind in such circumstances. Click here for more information.

Digital support

We can help you gain new skills in using computers, tablets and accessing services like online shopping, job searching, accessing your Government Gateway account or online banking. We can also support you to gain qualifications in computer skills

We offer short-term loan of digital equipment including tablets, laptops, and smart speakers to help you to get online and use the internet effectively and safely. If you’d like more information about the digital support that we offer, please visit our website, or contact Scott your Digital Inclusion Officer below.

Contact Scott or Nia on

For more information about the digital support that we offer, click here.

Christmas songs at Elis Fisher Court

A big thank you to the children from Oakfield Primary School for coming along to sing Christmas songs at one of our independent living schemes.

The tenants at Elis Fisher Court thoroughly enjoyed their concert. Have a listen to this short clip of them singing "Feliz Navidad" and "Rocking Around the Christmas Tree" to get you into the Christmas spirit.

Meet Ruth!

Hi there! I’m Ruth, one of Newydd’s Financial Inclusion Officers. Life can throw curveballs, and paying rent and managing essential costs like food and heating can sometimes be challenging, but we are here to help you! We can ensure that you’re receiving the right benefits and getting discounts on things like council tax and water bills.

Contact us by calling 0303 040 1998 and ask for the Financial Inclusion Team, or you can email us on

Get Fit Wales

Ready to start a healthier and more active lifestyle next year? GetFit.Wales is your key to reaching your fitness and well-being goals! Take on virtual quests: Pick from a range of fun virtual challenges, like comparing your fitness to a nurse's or conquering the entire Taff Trail. Get rewards for your achievements: As you finish quests, watch your points add up! You can then redeem these points for vouchers at local stores.

If this sounds like the boost you need, sign up below and begin your journey to a fitter, healthier, and happier you!

Sign up here.

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