Newyddion: Your June Newsletter

Welcome to Newyddion. Here's a sneak peek into what you'll find inside this newsletter:

1. Have Your Say: Tenant Satisfaction Survey With Acuity
2. Growing Ambitions 2025: Exciting Work Experience For 15-18 Year Olds
3. Say Hello To Your New Officers At Talbot Green

Have Your Say: Tenant Satisfaction Survey With Acuity

Newydd is committed to continually improving the services we provide to our tenants. That’s why we’re working with specialist market research company Acuity to carry out our Tenant Satisfaction Survey.

What’s the survey about?

This is a general satisfaction survey that asks for your views on your home and the services provided by Newydd. It includes 12 key questions that are reported annually to the Welsh Government.

How will it work?

• Acuity will contact around 75 tenants every three months by telephone.
• The survey takes approximately 10 minutes to complete.
• Calls will be made:
  • Monday to Friday: 9am – 8pm
  • Saturday: 10am – 6pm
• Interviewers will let the phone ring for at least 15 seconds (or until voicemail picks up) to give everyone, including those with mobility issues, time to answer.

What number will call me?

If you receive a call from 02922 550291, it’s Acuity.

The survey is strictly confidential, and can be submitted anonymously.

Your feedback helps us understand what we’re doing well and where we can improve. By taking part, you’re helping shape the future of your housing services.

Thank you for your time and support!

Growing Ambitions 2025

Newydd has teamed up with leading Cardiff-based law firm Blake Morgan LLP to offer an incredible opportunity for tenants aged 15-18 years old.

Growing Ambitions is a unique scheme which gives young people the chance to gain vital work experience and learn more about the world of law and business.

Interested for someone in your household? Email Realiseyourpotential@Cadwyn.co.uk to find out more.

Read the Growing Ambitions 2025 brochure here

Say Hello To Your New Officers At Talbot Green

Residents of Talbot Green! There has been a change behind the scenes and your new Housing Officer is Kirsty McDonald. Both Kirsty and Sarah (Community Safety Officer) are committed to working closely with residents to help make our community safer, stronger, and more connected. As part of their roles, they’ll be carrying out regular estate walkabouts to engage with you directly and address any concerns. Keep an eye on our Facebook page for upcoming walkabout dates and updates – we’d love to see you there!