We aim to service our boilers whilst the property is empty and a Landlords Safety Certificate will be given to you to show that this has been done. The boiler is then serviced every year.
If you have prepayment meter(s) we cannot carry out the boiler service until you have credit on the gas and electricity meters. In these instances for safety reasons we have to ‘cap’ your boiler and/or supply until you have purchased and registered credit on your meters. Once you have done this you will need to let us know, we will be aware that your boiler will need servicing. Remember there must be credit on both the gas and electricity meters before you call.
Servicing your gas boiler
We legally have to carry out an annual service of your gas boiler. It is essential that you allow Newydd staff access to your home to provide important servicing works and testing.
Failure to do so could put you, your family and your neighbours' lives at risk.
Three failed attempts to access your home will result in legal action being taken against you. You could end up losing your home.
We understand that things can change unexpectedly, so if you need to reschedule or check when your servicing is due, please contact us.