Posted 29.10.2020

Our Rents & Service Charge

The Welsh Government said we must set rents and service charges that ensures our homes remain affordable and deliver value for money.

You told us that our flats should be cheaper than our houses, and older properties should cost less than new properties. You thought we need to take household income as well as property size into account when setting rents. You also told us that the quality of services was more important than the cost. When asked, 89% of tenants are satisfied that rents are value for money and 75% that service charges are value for money.

Your Views

  • We survey 500 tenants by telephone each year to get feedback
  • We hold tenant workshops on affordability every year
  • We consult with tenants on service changes                       

  • We compare our rent affordability to households on low income
  • We review whether the amount of rent increase is reasonable


  • Our older properties are cheaper than newer more energy efficient homes
  • Rents on flats are less than rents on houses
  • Rents reflect typical household incomes for property size
  • We make sure our rents are reasonable and in line with other social landlords and the private sector


  • We assess our performance against indicators set by tenants  and we publish this in our statutory accounts and on our website  which you can view here.
  • We assess our corporate performance against established social housing indicators and publish this on our website here
  • We compare our performance to other associations in Wales here
  • We are actively working to reduce or eliminate service charges and ensure value for money

This year our overall rent uplift was 2.6%, one-bedroom flats are increasing by 1.7% all other homes by 2.95%.

Service charges for 58% of tenants have come down or stayed the same.

For more information or if you would like to discuss this with us, please contact us on or 0303 040 1998

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