Posted 03.10.2023

Newyddion: Your October tenant newsletter

Hi! This is the October edition of your tenant newsletter, ‘Newyddion’, which is Welsh for ‘news’. In this newsletter, we will be sharing information about the support that we can offer you, and keep you up to date on what we have been up to. Please feel free to reply to this email with your feedback about this newsletter, and let us know what you'd like to see next. Thank you.

Electrical testing

We are currently working through a programme of electrical testing and have instructed Jeffway Electrical to complete this. We have a legal duty to carry out this work to ensure the electrics in your home are safe for you and your neighbours. If you receive a letter or call from Jeffway Electrical, please book an appointment with them, and ensure you’re available for access to complete the test on the agreed date. Thank you. 

Do you receive Working Tax Credits or Child Tax Credits?

Tax credits are coming to an end, and you will be asked to apply for Universal Credit instead. Look out for a letter called a Universal Credit Migration Notice from the Department for Work and Pensions (DWP) explaining what you’ll need to do, and by when.  

You won’t be moved automatically, so it’s important to act quickly and follow the instructions in the letter, otherwise your benefits will stop.For more information on how you can get ready for this change, please click on the here to access a leaflet provided by Universal Credit. You can also click here for more information.

If you are struggling with this change, our friendly Financial Inclusion team can help you and support you in applying for Universal Credit.

Contact our team today:

  • Email:

  • Call: 0303 030 1998

Tackling condensation in your home

As the weather changes, condensation may become a more common occurrence throughout your home. Here are some ways you can tackle condensation in your home while you shower.

We’re always here to help. If you need more guidance or support, please contact us. For more information on how you can tackle condensation or mould in your home, please visit our Condensation page here.

Did you know that the annual cost of using your bathroom fan is only 10p a week, 42p a month or £5.00 a year? 

A warm welcome to Maureen and Geoffrey!

Maureen is moving into her new apartment at the Seaview with her husband Geoffrey, she said, “The day that Clare, our Housing Officer, called me to ask me if we were still interested in the flat, I thought we had won the lottery! I am the happiest person ever. We are moving here to be closer to family, but also everything is on our doorstep. My daughter lives 2 streets away, the train station isn’t far, and neither are the shops. This flat doesn’t have any steps and everything is level, where we lived before in the Ogmore Valley, there were lots of steps to climb and a big hill, living here is going to make a big difference to us. It must be fate as this place has the same house number as our old home! We will be so happy here, we are over the moon.”

We hope Maureen and Geoffrey will be very happy in their new home.

Our community pop-up events

We’ve recently been out and about in our communities with our community pop-up events. On the 21st of September, our teams went door-to-door in Rhydyfelin, knocking on a total of 231 doors. Last week, members of staff travelled to Newtown and knocked on another 139 doors. A big thank you to all tenants who took the time to chat with us. Your insights and feedback have been incredibly valuable. If you would like us to host a community pop-up in your estate, please do not hesitate to get in touch by emailing

Energy efficient homes

We're thrilled to share some feedback from one of our wonderful tenants who recently had solar panels installed through our decarbonisation program! "Very pleased with them, a little disruption as expected but workmen were lovely and considerate. Seems to be making a difference to energy bills also, so very happy. Thank you."

We want to continue to improve living conditions, creating better, more comfortable environments for you as our tenants.

In time, we will ensure that all of our houses will be more energy efficient. If you would like us to visit your home and see how we can make it more energy efficient, please email Caroline Evans, our Tenant Liaison Officer on

Cost of Living Payment

The Department of Workplace and Pensions (DWP) have recently provided more information about the second 2023/24 Cost of Living payment. The DWP will make the second Cost of Living Payment of £300 to eligible customers between 31 October and 19 November. Eligible pensioner households will also receive a further £300 payment later this year as an addition to the Winter Fuel Payment.

Eligible tax credits-only customers who do not qualify for a payment from DWP will receive £300 from HMRC between 10 and 19 November. Customers will receive the payments automatically. You do not need to contact DWP or do anything to receive the payment.

To be eligible for the payment, you need to have been entitled to a payment for one of the below benefits between 18 August and 17 September, or payment for an assessment period ending between these dates.

  • Universal Credit
  • Income-based Jobseekers Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Pension Credit

You can also find out about the wide range of government support with the cost of living by visiting this this website.

If you’ve got any questions, our friendly Financial Inclusion team can help you.

Contact our team today:

  • Email:

  • Call: 0303 030 1998

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