Shout-out to the amazing tenants at Heol y Llongau in Barry!
We were absolutely delighted to receive the second-place award in this year's National TPAS Cymru Good Practice Awards. Our submission titled 'People at the Heart' was recognised in the new 'Tenant Voice' category. This award acknowledges that the judges have noticed our successful efforts in actively supporting you, as our tenants, to be engaged, involved, and empowered in influencing the services and decisions that affect you. We are committed to ensuring that your voice is heard, listened to, and acted upon at all levels of our organisation.
But we won't stop here. We will keep striving to provide you with a variety of opportunities to have your say which will help us to improve the services you receive. If you would like to find out more about ways you can get involved, please click the button below.
Eyes on the prize
We were absolutely delighted to receive the second-place award in this year's National TPAS Cymru Good Practice Awards. Our submission titled 'People at the Heart' was recognised in the new 'Tenant Voice' category. This award acknowledges that the judges have noticed our successful efforts in actively supporting you, as our tenants, to be engaged, involved, and empowered in influencing the services and decisions that affect you. We are committed to ensuring that your voice is heard, listened to, and acted upon at all levels of our organisation.
But we won't stop here. We will keep striving to provide you with a variety of opportunities to have your say which will help us to improve the services you receive. If you would like to find out more about ways you can get involved, please click here.
Celebrating our Maintenance Team
A big round of applause to our incredible Maintenance Team for earning 32 perfect 10 out of 10 scores from you last week for their repairs!
But that's not all – we're absolutely delighted that 18 of you took the time to write positive comments about our operatives. Your kind words mean the world to us and keep us motivated to deliver the best service every day.
Let's give a special shout-out to two members of our team:
Anthony: "He did an amazing job fixing my toilet. He came early so I didn't need to wait in all day. He was quick doing the repair but did it properly. He was very clean doing the job and was friendly."
Glenn: "He was very polite and explained what he was doing. Fantastic member of staff."
If you’d like to report a repair you can do so via:
Our community benefits fund
We’ve donated £750 to Barry Athletic Football Club! This generous contribution was made possible thanks to the support of Cartrefi Ltd, our contractors who developed the Windsor Hotel on Holton Road in Barry. We're grateful for their assistance in funding our community benefits initiative, which enables us to support important community projects like this one.
The donation has gone towards the installation of a safety barrier around the main pitch. This upgrade has greatly enhanced the safety of the pitch and improved the overall experience for players and visitors.
The main pitch holds a special place in the community, serving as the heart of the town and playing a vital role in the club's growth and development.
For more information about our community benefit programme, please click here.
Message from your Employability Officer
My name is Jackie Holly, and I am your Employability Officer within Newydd’s Community Regeneration team. I can hopefully help you (or anyone else living in your home) move closer to the employment market.
I can offer a range of services that could be tailored to fit your individual needs:
If you have any queries, or would like more information, please either email me via Jackie.Holly@newydd.co.uk or call me on my mobile 07501466694. Please leave a message, if I am unable to answer and I will get back to you as soon as I can. For more information, please click here.
Digital support
We can help you gain new skills in using computers, tablets and accessing services like online shopping, job searching, accessing your Government Gateway account or online banking. We can also support you to gain qualifications in computer skills
We offer short-term loan of digital equipment including tablets, laptops, and smart speakers to help you to get online and use the internet effectively and safely. If you’d like more information about the digital support that we offer, please visit our website or contact Scott your Digital Inclusion Officer by emailing Scott.Tandy@newydd.co.uk.
What did we get up to during anti-social behaviour week?
During Anti-Social Behaviour (ASB) week in July, our Safer Communities Officers, Sarah and Kay, were very busy visiting different areas in the community to talk about your ASB concerns. They worked with South Wales Police during one of their visits.
They covered a lot of ground, visiting Penarth, Gwlad Du Gwyrdd, Gilfach Goch, Junction House, Newbourne Place, Clos y Glowyr, and Nant Arian. They knocked on 70 doors and surveyed 22 of you. If we didn't get to meet you or didn't visit your area during the week, don't worry! We're still here for you.
If you have any concerns about anti-social behaviour or anything else, please contact us. Your feedback is essential, and we're here to listen and take action.
For more information on how to report ASB, please click here.
NHS 111 Wales
A new national phone line for people who require urgent mental health support has been launched across Wales. For urgent mental health support call 111 and press OPTION 2. You can access advice and support from a mental health professional in your area 24 hrs a day, 7 days a week. For more information, please click here.
