Posted 24.03.2020

Emergency repairs service

We have switched to an emergency repairs service to minimise contact and keep you safe. We do apologise for this inconvenience however it is essential that we follow Government guidance.

Emergency repairs are those that are essential to protect your health and safety or to prevent serious damage to the property.

If you are uncertain whether your repair is an emergency or not, please check with us by calling 0303 040 1998, emailing or by messaging us on My Newydd.

When we arrive at your home, we will be asking you questions. This gives us the opportunity to assess if it safe to enter your home. It will also give you the opportunity to stay in another room during the repair. Any information you provide to us at this time will be kept as confidential and only provided to those who have a legitimate right to know it.

Operating an emergency repairs service does not necessarily mean than repairs will be completed within 24 hours. We will complete repairs as soon as we can, to ensure your safety as well as the safety of our staff.

If you have any further questions please get in touch.

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