Posted 15.03.2021

Coronavirus Statement

The well-being of our tenants, partner organisations, and our staff continue to be our absolute priority.  

Maintenance update August 2021

All maintenance services are back up and running as normal.

Once you report your repair, our customer service team will start to plan the repair work with our maintenance team. 

We will be in touch to inform you of a date for the repair work at your convenience.

To report your emergency repairs, please call the 24-hour phone number 0303 040 1998.

We will continue with any planned Health & Safety compliance work until further updates from the Welsh Government.

Please click here to view a list of repairs that are considered an emergency.

All of our staff have been made aware of the current guidance and are ensuring that the highest possible hygiene standards are maintained.

Any staff member who needs to self-isolate will be required to do so and will not come into contact with tenants.

We will continue to ask you questions when we arrive at your home. We will keep this information confidential and only provide it to those who have a legitimate right to know it. We need this information to ensure your safety as well as the safety of our staff. This also gives you the opportunity to keep 2 meters away from our operatives and isolate yourself in another room during the emergency repair to ensure social distancing.  

We have personal protection equipment including masks, gloves, overshoes, overalls, and hand sanitiser. What we use depends on guidance at the time and whether you have coronavirus symptoms, we will check this with you when you call us. If you would like our staff to wear a mask when visiting your home please let us know when booking an appointment and also when we arrive at your home. 

We appreciate that this is a very stressful time and that the disruption being caused is real and significant. We are aware that some tenants may find their income affected and may struggle to pay their rent on time. If your ability to pay your rent is affected, then please contact us so we can discuss options with you. Our priority is to keep tenants safe and in their homes. Some guidance on financial support can be found here or email financialinclusion@newydd.co.uk  

Please be aware of an increase in scams during this worrying time about Coronavirus (COVID-19). For more information, please click here.

You can contact us by phone, email, social media, or text message, and remember you can still use My Newydd 24 hours a day. From making payments, reporting emergency repairs to tell us about a problem, you can contact us as normal.

You can see what services we currently offer by watching the below video:


Latest news

Coronavirus Financial Guidance

Coronavirus is affecting many of our tenants, we have put together some information to help you throughout this time.