Posted 02.10.2020

Customer Service Week: Lynsey's Blog

Hi, I’m Lynsey Gould and I’m currently seconded as Head of Customer Services for Newydd. I started working at Newydd three years ago as a Customer Solutions Officer, became Senior Customer Solutions Officer a year later and have recently started my secondment to cover my Manager’s maternity leave until September 2021.

I have always had a passion for Customer Service and have had a varied career before starting at Newydd. I qualified as a Primary School Teacher in 2010 and worked in a Primary School in Cardiff for three years before deciding to make a career change and moving to Bristol in 2013 where I worked in a Customer Service department for a large Insurance provider and came to the realisation that working in Customer Service was where I wanted to be. Working in Customer Service means that no day is the same (which I love), you get to speak to a wide variety of people, you can help people when they have a problem and make a difference to their experience just by being positive and trying to find a solution. 

Working at Newydd Housing Association has changed me personally, it does feel like you’re part of a giant family where we support each other, and I love coming to work every day. I’m part of a fantastic Team that have adapted so well to the changes that we’ve had to make due to Covid-19, they’ve taken every change in their stride and just embraced our new way of working to ensure that we can provide the same excellent service to our tenants that we always have done, albeit in a slightly different way.    

Take care and stay safe, Lynsey.

Latest news