The well-being of our tenants, partner organisations and our staff continues to be our absolute priority.
All of our staff have been made aware of the current guidance and are ensuring that the highest possible hygiene standards are maintained.
Any staff member who needs to self—isolate will be required to do so and will not come into contact with tenants.
We are carrying out emergency, external and essential repairs only and will be asking you questions when we arrive at your home. We will keep this information confidential and only provide it to those who have a legitimate right to know it. We need this information to ensure your safety as well as the safety of our staff. This also gives you the opportunity to keep 2 meters away from our operative and isolate yourself in another room during the repair to ensure social distancing.
We have personal protection equipment including masks, gloves, overshoes, overalls and hand sanitiser. What we use depends on whether you have coronavirus symptoms, we will check this with you when you call us.
We appreciate that this is a very stressful time and that the disruption being caused is real and significant. We are aware that some tenants may find their income affected and may struggle to pay their rent on time. If your ability to pay your rent is affected, then please contact us so we can discuss options with you. Or priority is to keep tenants safe and in their homes. Some guidance on financial support can be found here or email firstname.lastname@example.org
Although there are some things we can't do at the moment, we want you to know that our customer services team has not changed. You can contact us by phone, email, social media or text message and remember you can still use My Newydd 24 hours a day. From making payments, reporting emergency repairs to telling us about a problem, you can contact us as normal.
Newydd Service Update