Posted 31.03.2020

Coronavirus Statement

We have met this morning to ensure we follow guidance issued by the Government and public health bodies.

The well-being of our tenants, partner organisations and our staff continues to be our absolute priority.

All of our staff have been made aware of the current guidance and are ensuring that the highest possible hygiene standards are maintained.

Any staff member who needs to self—isolate will be required to do so and will not come into contact with tenants.

We appreciate that some of you will be concerned about having visitors to your home. If you do not want our staff to visit you at home for non-emergencies, please let us know to cancel any appointments.

We are continuing to carry out repairs however we will be asking you questions when we arrive at your home. This is to ensure your safety as well as the safety of our staff. This also gives you the opportunity to isolate yourself during the repair and to ensure social distancing. We will keep this information confidential and only provide it to those who have a legitimate right to know it.

If you or a member of your household has suspected or confirmed Coronavirus or needs to self-isolate, we will need to manage our contact with you, we will need to limit our service to emergencies only which includes gas and electrical safety testing.

To ensure we are able to carry on providing critical services to our tenants we are continuing to conduct several tests of our systems. We hope there will be no disruption but if there is please bear with us, it will only be for a short period. Please remember that you are also able to contact us using live chat on our website and also My Newydd here

We appreciate that this is a very stressful time and that the disruption being caused is real and significant. We are trying to operate services as normal for as long as we can but we anticipate this will become increasingly challenging. We are aware that some tenants may find their income affected and may struggle to pay their rent on time. If your ability to pay your rent is affected, then please contact us so we can discuss options with you. Or priority is to keep tenants safe and in their homes.

Our offices are now closed to unplanned visits and we have now cancelled community events.

If you have any questions, please do not hesitate to let us know.

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