Do It Digitally

We help our tenants and the wider community gain new skills in using computers, tablets and accessing services like online shopping or banking. We can also support you to gain computer skills qualifications. If you would like digital assistance, please send an email to scott.tandy@newydd.co.uk 

Do you need to loan digital equipment?

Newydd offer short-term loan of digital equipment including tablets, laptops, and smart speakers to help tenants get online and use the internet effectively and safely. In areas of Newydd stock, we support our partners to set up and deliver coordinated tablet borrow schemes to increase the offering of digital access and equipment. 

Digital Support

Newydd provides an online support project through our ‘Digital Support Google Classroom’. The classroom is used to develop tenant’s confidence and capability around topics including ‘Understanding your android device’, ‘Understanding your iPhone and iPad’, ‘Social networking and online communication’, ‘Digital skills in the modern workplace’, ‘Digital Health’, ‘Government services’, ‘Smart speakers and voice assistants’, and ‘Hobbies and interests’.

Virtual 1-1 training support is also provided over video conferencing platforms to effectively communicate and walk-through digital queries. 

For more information, please contact Scott in our Community Team on 07584501216 or scott.tandy@newydd.co.uk


How to make a FaceTime call

FaceTime allows users of iPhone, iPad, and Apple Mac devices to video call other Apple devices for free if you have access to Wi-Fi or 4g.

Please note: You cannot make a FaceTime call using Android devices.

Below are the steps to make a FaceTime call:

1. Navigate to and open ‘Facetime

2. Click the ‘+’ icon located at the top right of the screen

3. Enter the name, email address or phone number of the contact

4. Click ‘Audio’ or ‘Video’ to start the call

Below are the steps to make a group FaceTime call

Please note: To use group FaceTime calls, you need iOS 12.1.4 or later, or iPadOS on one of these devices: iPhone 6s or later, iPad Pro or later, iPad Air 2 or later, iPad mini 4 or later, iPad (5th generation) or later, or iPod touch (7th generation). Earlier models of iPhone, iPad, and iPod touch that support iOS 12.1.4 can join Group FaceTime calls as audio participants.

1. Navigate to and open ‘Facetime

2. Click the ‘+’ icon located at the top right of the screen

3. Enter the names, email addresses or phone numbers of the contact

4. Click ‘Audio’ or ‘Video’ to start the call


How to make a WhatsApp call

WhatsApp is a free app for smartphone devices which allows instant messaging, video calling, pictures and videos to be sent to from individuals to other individuals or groups of people.

Below are the steps to make a WhatsApp call:

1. Navigate to and open ‘WhatsApp

2. Click the ‘New Chat’ icon 

3. Enter the name or phone number of the contact

4. Enter the message and click send

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