Your tenancy agreement

When you move into your home you sign a tenancy agreement. This agreement sets out what you can expect from Newydd, but also tells you your responsibilities (things you must do) as a tenant.

All new tenants are provided with a starter tenancy. This has less security and rights than a full assured tenancy for the first 12 months so we can make sure you are able to sustain the tenancy properly and meet all its responsibilities. If this is the case, the starter tenancy is converted to a full assured tenancy after 12 months.

If the tenancy has not been satisfactorily maintained then we have two options. We will either extend the starter tenancy for another six months, or we will bring it to an end by serving you with a legal notice to leave your home.

By signing the tenancy agreement, you agree that you understand and accept all of the rights and responsibilities for your new property.

Your tenancy agreement will include details about the address, the rent charged, what you can expect from us and what we expect from you. We will discuss this with you when you sign the agreement. You should keep your copy of the tenancy agreement somewhere safe because you may need it in the future, this is important if you receive benefits.

Please remember during your starter tenancy that:

  • You do not have the right to exchange your house with another tenant from a council or another housing association.
  • You cannot take in lodgers, or claim compensation for improvements you have made to the property.
  • You do not have the right to buy your home.

All of these rights may become available once the starter tenancy period has been completed. If you feel Newydd is not carrying out the work that we are responsible for, you have a right to let us know, work with us to find a solution or to complain about the service.

The Tenants Guarantee

The Tenants Guarantee is a set of rules and minimum standards set out by the Welsh Government for all Registered Social Landlords in Wales. These are to make sure that as tenants you are treated fairly and receive a constant service.

Equal opportunities

Newydd recognises that certain groups and individuals are unfairly discriminated against in society.

It is Newydd’s intention to try to eliminate all forms of unfair discrimination from all areas of our work. This means that people will not be treated less favourably than others because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, sexual orientation or any other reason.