Whose responsibility?

As your landlord, we have a legal duty to carry out certain repairs when these are needed. As the law changes, the responsibility for specific repairs may also change. This means that there may be times when we have carried out certain repairs in the past, but because of changes in the law, a specific repair may become your responsibility, or vice versa.

We expect that as time passes, normal wear and tear will occur to your home. However, should your home need a repair because of either neglect or damage either by you or your friends or family, we will expect you to carry out any necessary repairs. If a repair is needed because of your neglect or damage, we may give you notice to make good, and in some cases we may carry out the repair on your behalf and then charge you for the cost. There may however, be some occasions when we will carry out a repair for which we are not generally responsible. This will usually depend on your circumstances.

Click here to download a guide on which repairs are our responsibility, and which are yours. If you still have any queries please contact us.