Your central heating

We aim to service our boilers whilst the property is void (empty) and a Landlords Safety Certificate will be given to you to show that this has been done. The boiler is then serviced every year.

If you have prepayment meter(s) we cannot carry out the boiler service until you have credit on the gas and electricity meters. In these instances for safety reasons we have to ‘cap’ your boiler and/or supply until you have purchased and registered credit on your meters. Once you have done this you will need to let us know, we will be aware that your boiler will need servicing. Remember there must be credit on both the gas and electricity meters before you call.

Servicing your gas boiler

Newydd is legally bound to carry out an annual service of your gas boiler. You MUST allow our gas service engineers entry to your home to carry out the work. Failure to do so could put you and your family’s life at risk of carbon monoxide poisoning, which in extreme cases can result in serious injury, or death.

Three failed attempts to access your home will result in legal action being taken against you. Please contact us to see when your gas boiler test is due.

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