MAKING INFORMATION ACCESSIBLE

We have adopted the principle that in the conduct of public business we will provide information and services in the language and format preferred by the customer.

If any person requires translation facilities or information in other languages or formats, including Welsh, Braille, large font or on CD or tape then this is available on request. The Language Line service is available so customers are able to speak to someone in their preferred language. We will also facilitate British Sign Language services for Deaf customers and hearing loops are available in all our main offices.

Tenants may submit requests in writing, by telephone, by email, via our website or by visiting the office or by meeting with staff.

Delivery of services to tenants and other customers with specific communication needs will be appropriate to their needs.

Our Welsh Language Scheme is approved and monitored by the Welsh Language Board and can be found here

Publications provided in Welsh can be found here

If you have special requirements please email us at enquiries@newydd.co.uk or telephone 0303 040 1998

If you would like to change Accessibility please click here